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ALERT: Consumers continue to be targeted by phone fraud scamA telephone fraud scam continues to target consumers across Canada. The scam, which received wide publicity in November and December and was highlighted by the Insurance Bureau of Canada (IBC), involves calls from fraudsters claiming to be from an insurance company. In some cases, the caller has claimed to be from Pilot Insurance or Aviva Pilot.
The fraudster requests a consumer immediately discloses financial information over the phone such as a credit card number to pay an outstanding insurance premium.
The caller then threatens to immediately cancel the policy if the information is not divulged.
It goes without saying, the insurance industry does not take part in such aggressive tactics. Accordingly, it is important that customers are aware of billing and cancellation practices of insurance companies and we encourage you to always ensure this is part of your regular consultation process.
Aviva's approach to overdue premiums on an active policy is to notify the customer by letter. We do not demand financial information over the phone with the threat of an immediate cancellation.
If any customers call your office to report such activity, please ensure they document as much information about the call as possible, and then call police and the IBC Tips Line at 1-877-IBC-TIPS.
If they inform you the fraud is related to the Aviva family of companies, please let us know as well by contacting your business development team or our ombudsman office (416-615-3634 or toll-free 1-800-387-4518 extension 43634).
| Planet Earth InformationWe're paperless! Its important to us to do our part in conserving resources. In 2006 we began a process in our personal insurance department to become paperless. Today, most of our insurance companies suppress our copy of your policy documents and we receive data electronically. 2008 marked the year for commercial, accounts & H.R. to also begin incorporating our electronic workflows. Our mandate is to continue to embrace the electronic world & do our part for the environment.
What can you do to help? Did you know that many insurance companies will waive your comprehensive deductible when you have a stone chip? By having your stone chip repaired when it happens, you can avoid a windshield crack and replacement which in turn will help reduce windshield glass in our landfills.
Renewal updates by email, anyone? In 2008 we will have the capability of sending your renewal review, recommendations and suggestions to you through email. By having your insurance documents provided to you via email, we can save the forest & fuel resources used in traditional mail delivery. If you would like to GO GREEN & have your documents sent to you electronically, please contact us.
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