COVID-19: Information for our clients

Making a Claim

What you need to know

We’re sorry to hear that you had a loss.

As your broker our role is to guide you through the process of making a claim and to ensure that your claim is handled by your insurance company promptly and fairly. Please keep your broker informed if you have any questions or concerns, or if you do not hear back from the company adjuster within 24 hours.

It's important you do everything you can to ensure everyone is safe and to prevent further damage.

As an insurance broker, our duty and mandated obligation is to advocate on your behalf during the claims process. We work with your insurance company to ensure a fair outcome. This is just one of the "7 Really Good Reasons to Use an Insurance Broker."

Afterhours Emergency Service


How to Report a Claim

During business hours (Monday–Friday, 8 a.m.–5 p.m.): Call or e-mail your broker at our office. Let them know what has happened and how best to contact you. We'll report your claim and provide the necessary policy information to the insurance company. A claims adjuster will be assigned and they will be in touch with you to begin the process.

After business hours: Of course not all claims happen during office hours. If you have an emergency situation requiring immediate assistance that cannot wait for the next business day, you can:

  • Call our Afterhours Emergency Service Line: 1.855.795.3487
  • Call the 24-hour claims service, provided by your insurance company. You will find the name of your insurance company on your policy documents. We have included a list of their claims contact information at the bottom of this page.

Emergency Services: Our trusted partners can help

• • •

Looking for a car collision repair centre? We recommend CARSTAR! Click here to learn more about their services or call them direct: 1.800.227.7827

• • •

Looking for emergency services or a restoration company? We recommend PuroClean! Click here to learn more about their services or call them direct: 519.653.8030

Student Accident Insurance

Do you have a Student Accident claim to report? Click here to begin your claim.


Sometimes, despite your best efforts, you will experience water damage in your home or business.

Don't panic! Make sure everyone is safe, call your broker and follow these steps:

  • Do not touch electrical wires, appliances or devices
  • If the sanitary sewer backs up into your basement, don't flush the toilet or turn on any taps, even if you have installed a backwater valve. This will only cause further flooding
  • Separate your undamaged property from the damaged property and move it to a safe place, if possible, to prevent any further damage. Prepare an inventory of what has been lost or damaged
  • Take photographs of damaged property
  • Keep receipts of any clean up costs incurred (i.e. wet/dry vacuum rentals, cleaning supplies, etc.)


Always keep you and your family's safety the top priority when dealing with an accident on the road or an unfortunate incident inside your home.

24/7 Insurance Claims Contacts











  Northbridge (formerly Lombard)




  Perth (Economical)



  Travelers (formerly Dominion)