Consumers Indicate Fast Claims Processing is Most Valued when Dealing with Insurers

Jun 18, 2012
Categories: General · News · Staebler Insurance
Staebler blog logo
Staebler Blog Featured Image

Canadian consumers identified fast claims processing as the most-valued feature when dealing with insurance companies, note new findings from InsurEye Inc.

To get a fix on what consumers value most in their insurance providers, the study analyzes 600-plus consumer reviews of home, auto and life insurance companies. The survey was conducted using InsurEye’s online insurance consumer experience tool.
Fast claims processing topped the list at 23.9%, followed by fair treatment of claim (16%); professional and knowledgeable staff (15.5%); low/reasonable pricing (15.2%); easy to reach/quick to respond inquiries (11.5%); friendly/courteous service (11.5%); bundled offering/discounts (4.2%); and transparent/easy to understand (2.2%).

“Prompt and fair claims processing are key to consumer satisfaction,” says Alexey Saltykov, CEO and co-founder of InsurEye, a company that provides consumers with reviews related to home auto and life insurance. “Unfortunately, most consumers don’t know how their insurer will handle their claim until after having an accident.”

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Related Posts

Family won’t get Insurance Payout

Family won’t get Insurance Payout

No claim made; 'Accident' doesn't meet compensation criteria Despite some media reports the Shafia family, might receive payouts under Quebec's no-fault insurance system. The board says, there will be no payout. Click here to get the whole story.

read more
Family won’t get Insurance Payout

2011 Annual Staebler Christmas Party

The Staebler Team got together for our annual Christmas Party celebration on Saturday, December 10th. Check out the pictures by clicking here and don't forget to tag the people you recognize! Make sure you like Staebler Insurance while your visiting our Facebook...

read more
Family won’t get Insurance Payout

Canada Post Strike

Well it happened... the post office workers went on strike as of Thursday, June 2, 2011 at midnight. All of our insurance providers have a plan in place to provide the best possible service during this set back. YOUR POLICY DOCUMENTS If you are renewing soon, you may...

read more
Family won’t get Insurance Payout

Signing The Strings

The story starts when Charlie Fraser, a friend of Judy MacKenzie's, was diagnosed with cancer. Charlie was known to his friends as Charlie "Pride" Fraser after his favourite artist, Charley Pride. Charlie really enjoyed playing his guitar and he wanted Judy to learn...

read more
Family won’t get Insurance Payout

Staebler In Print

The Ontario Broker: Click Here to read the July 2010 article featuring Kim & Stephen Philpott, President & Chairman of Staebler Insurance. TruLife Magazine: Click Here to read the November/December 2009 article featuring Staebler Insurance Brokers.

read more
Family won’t get Insurance Payout

Our Planet Earth

We're paperless! It's important to us to do our part in conserving resources. In 2006 we began a process in our personal insurance department to become paperless. Today, most of our insurance companies suppress our copy of your policy documents and we receive data...

read more