“John and I want to thank you, Penny, for the 100% total care you dedicated to our claim.“On February 22, 2018, we had a fast flood that soaked our workshop and the basement of our home. The water flowed into the family room, laundry room/bathroom and partially up the stairs to our main floor.“When John called you to explain what had happened you went into immediate action plan! You gave us the name of a Restoration Company and even though that Company was too far away to reach us at Point Clark, they gave us the information to contact another company, which we did.“After a week it seemed that our claim would be denied but you did not accept that and asked for more information and details from us to keep our claim open. We were able to tell you that we had a great deal of snow preceding the flood and an unusual warm up combined with heavy rainfall, contributing to the heavy flow of water.“When I was growing up I remember the television commercials showing two hands cupped together! “You’re In Good Hands with Allstate’ or the Jingle, “Like A Good Neighbour, State Farm is There”. Well, I could make up my own ‘jingle’ and you would be the STAR!“John and I are not young folks anymore and we have always been cognizant of the fact that one must be insured in case of accident, injury or worse. We also believed that our Insurance Company would support us if ever we needed to draw upon their help. You know in this situation, their response was a negative one UNTIL YOU intervened and worked, even on a Saturday with a visit to your Dentist in between, to help [the insurance company] rethink their negative response.“You restored our faith in ‘Insurance Coverage’ and without a doubt, we would recommend you, Penny, to anyone seeking insurance and an Angel to boot! I would be remiss if I did not thank you for persevering with me and teaching me, over the phone, how to send the pictures of our’ perfect’ drainage system, to you in PDF form! Who does that??? I know, Penny Beacock!!“I look forward to meeting you in person and thanking you for your help. We do not know what the final coverage will be but I have to say, even if [the insurance company] continued to turn down our claim, I would still be writing this thank you letter to you!!”Sincerely and with thanks, John and Debbie B., Point Clark, ON
The Value of a Broker during My Water Claim Experience
Special Guest Blog by Chelsea Burley, Reporting & Payroll Administrator, Staebler Insurance A property insurance claim is never something that I wanted to go through, however I quickly learned that having a broker on my side made the process much more manageable....
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